Joshua Group

Leading and Inspiring World Class Customer Service and Management Excellence

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Health Check
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Health Check

 

Joshua Health Check is an in-depth analysis of how your organisation is operating and performing. Our Health Check is a flexible consultancy tool that is adapted to individual client’s requirements.  The final bespoke approach will be produced following agreement on the exact terms of reference.

 

Our outline approach is structured using the following phased methodology;

 

  • Discovery stage – review current ‘as is’ footprint

  • Development stage – compare ‘as is’ model with best practice

  • Delivery stage – Implement agreed and planned recommendations

  • Post delivery evaluation – agree and implement evaluation changes

 

We will work hand in hand with you to ensure we support your managers, until a time they feel confident to take ownership of the delivery stage and ensure the on-going and continuous improvement path. Together we can make a significant difference to;

 

  • Customers – how to become more customer centric thinking

  • Operations – how to increase efficiency and effectiveness

  • Your People – highly focussed with a passion for customers

 

We have many great examples of how our Health Check has supported many organisations in their quest for excellence and we would be happy to share these with you.

 

Please Contact Us to discuss how Joshua can help you.