Joshua Group

Leading and Inspiring World Class Customer Service and Management Excellence

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Our Consultancy Solutions

 

At Joshua, we work closely with our client’s to develop practical and pragmatic strategies that have real meaning and focus on today’s complex and uncertain global economy.  We work our client’s every step of the way and support your teams to think through possibilities and translate those insights into actionable plans that are focussed on sustainable outcomes.

 

It is important to us that we support your teams and do not do the job for them, only this dedicated approach will ensure the transfer of skill set to your teams so that they become confident and competent team players for the future.

 

We are proud to collaborate with some of the world’s most successful organisations to help them transform their service strategy to compete in today’s competitive economy.

 

Below is a list of our dynamic consultancy solutions and services that Joshua Group provides and delivers.  For more information please Contact Us so that we may discuss and tailor your precise requirements.

 

 

  • Organisational Development

  • Strategy Development

  • Customer Service Culture Change

  • Process Re-Engineering

  • Developing a Customer Service Strategy/Framework

  • Developing a Standards of Service Strategy/Framework

  • Developing a Recruitment & Selection Process

  • Organisational Restructuring

  • Organisational Health Check
  • Benchmarking
  • Customer Satisfaction Analysis 

  • Interim Management

  • Development of Human Capital Functions

  • Organisational Competency Framework

  • Talent Management Framework

  • Developing and Implementing a Training Needs Analysis Framework

  • Training Needs Analysis Assessment

  • 360/180 degree Feedback Analysis

  • Train the Trainer
  • 1:1 Mentoring and Coaching