We have successfully developed a number of flexible frameworks, aligned with EFQM, that enable us to efficiently support organisations as they seek to improve. Our flexible modular approach to assignments typically includes the following stages: Discovery (Establish current position, determine desired state) Development (Undertake 'gap analysis', determine options, recommend solutions) Delivery (Plan and execute intervention) Evaluate (Determine method of evaluation to measure success of intervention) Joshua Health Check The Joshua Health Check is a proven methodology that enables a detailed view to be taken of the whole organisation or individual business areas/departments. The Health Check is tailored to meet specific client requirements. Our detailed recommendations for improvement are prioritised based on value, risk and implementation timescales. Joshua Business Development Modules A range of Business Development modules tailored to meet specific client requirements. The modules enable a pragmatic assessment of the current position and potential improvements. Joshua's methodology fits within the EFQM criteria and modules include: Leadership Vision Values Strategy Training and Development Recruiting Developing Retaining Quality People Business Transformation Programmes Change Programme Change Capacity Managing Through Times of Change Focus on Customer Service Excellence Delighting Customers Loyalty Retention Focus on People Ongoing Engagement and Involvement Focus on Process Excellence Process Mapping Process Re-engineering Competitive Advantage Adding Value Maximising Effectiveness Focus on Results Stakeholder Management Creating Value Sustainable Business Growth Continuous Improvement Internal Learning Innovation Generating Value Corporate Responsibility Public Image Brand Value Stakeholder Management Partnership Development Value Creation Shared Benefits, Risks and Costs Knowledge Management Strategy Identify key needs and issues ‘Top Down’ and ‘Bottom Up’ Develop framework for sustainable improvement Benchmarking Application of World Class Best Practice principles If the Business Development programme you require is not shown above, please contact us with your requirement.

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